:root{--bg:#0e0c0d;--bg-top:#1a1214;--glass:rgba(255,255,255,0.08);--hairline:rgba(255,255,255,0.08);--primary:#e23b4c;--primary-2:#c92a3c;--text:#f7f2f0;--muted:#b8aeb0;--dim:#7d7375}*{box-sizing:border-box}body,html{margin:0;padding:0;min-height:100%}body{background:linear-gradient(180deg,var(--bg-top),var(--bg) 40%);color:var(--text);font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;-webkit-font-smoothing:antialiased}main{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:32px 20px}.card{width:100%;max-width:440px;text-align:center;background:var(--glass);border:1px solid var(--hairline);border-radius:24px;padding:36px 28px}.logo{display:block;margin:0 auto;width:132px;height:132px;border-radius:32px;box-shadow:0 0 48px rgba(226,59,76,.35)}h1{font-family:Sora,Inter,sans-serif;font-size:28px;letter-spacing:-.6px;margin:22px 0 6px}p{color:var(--muted);margin:0 0 22px;line-height:1.45}.tag{display:inline-block;font-size:11px;font-weight:700;letter-spacing:1.2px;text-transform:uppercase;color:var(--primary);background:rgba(226,59,76,.16);padding:5px 10px;border-radius:999px}form{display:flex;flex-direction:column;gap:12px}input{width:100%;padding:14px 16px;border-radius:14px;border:1px solid var(--hairline);background:var(--glass);color:var(--text);font-size:16px;outline:none}input:focus{border-color:var(--primary)}button{padding:15px 20px;border:0;border-radius:16px;cursor:pointer;font-weight:700;font-size:16px;color:#fff;background:linear-gradient(135deg,#f0505f,var(--primary-2));box-shadow:0 8px 22px rgba(226,59,76,.25)}.card-plain{max-width:420px;padding:36px 32px}.logo-sm{width:96px;height:96px;border-radius:24px;margin-bottom:18px}.card-plain .tag{display:table;margin:0 auto 12px}.card-plain h1{font-size:24px;margin:0 0 12px;line-height:1.25}.card-plain p{font-size:15px;line-height:1.55;margin:0 0 14px}.card-plain .error{margin-bottom:10px}.card-plain .btn{margin-top:6px}.btn{display:inline-block;padding:13px 22px;border-radius:14px;font-weight:700;color:#fff;text-decoration:none;background:linear-gradient(135deg,#f0505f,var(--primary-2))}.error{color:#e96a6a;font-size:14px;margin:0}.foot{margin-top:26px;color:var(--dim);font-size:12px}.legal{max-width:560px;text-align:left}.legal h1{margin-top:0}.legal h2{font-family:Sora,Inter,sans-serif;font-size:18px;margin:28px 0 10px}.legal p{font-size:15px}.legal p strong{color:var(--text)}.foot a{color:var(--dim)}.legal-link{margin-top:10px}.admin{max-width:860px;margin:0 auto;padding:28px 16px 60px}.admin h1{font-size:24px;margin:6px 0 4px;display:flex;align-items:center;gap:10px;flex-wrap:wrap}.admin h2{font-family:Sora,Inter,sans-serif;font-size:16px;margin:0 0 8px}.admin-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;flex-wrap:wrap;margin-bottom:18px}.admin-who{color:var(--muted);font-size:13px}.admin a{color:var(--text);text-decoration:none}.admin .dim,.dim{color:var(--dim)}.admin button{padding:10px 16px;font-size:14px;border-radius:12px}.admin button:disabled{opacity:.5;cursor:default}.admin button.chip,.admin button.ghost{background:var(--glass);border:1px solid var(--hairline);box-shadow:none;color:var(--text);font-weight:600}.admin button.chip.on{border-color:var(--primary);color:var(--primary)}.admin button.link{background:none;box-shadow:none;padding:0;color:var(--primary);font-weight:600;font-size:13px}.admin-filters{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-bottom:16px}.admin-search{flex:1 1 220px;padding:10px 14px;font-size:14px}.badge{margin-left:6px;background:var(--primary);color:#fff;border-radius:999px;padding:1px 7px;font-size:12px}.ticket-list{list-style:none;padding:0;margin:0;display:flex;flex-direction:column;gap:8px}.ticket-list a{display:block;padding:12px 14px;border:1px solid var(--hairline);border-radius:14px;background:var(--glass)}.ticket-list a:hover{border-color:rgba(226,59,76,.5)}.t-top{display:flex;gap:8px;align-items:center;flex-wrap:wrap;font-size:13px}.t-id{font-weight:700}.t-date{margin-left:auto;color:var(--dim)}.t-who{color:var(--muted);font-size:13px;margin-top:4px;word-break:break-all}.t-last{font-size:14px;margin-top:4px;color:var(--text);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.status{font-size:11px;font-weight:700;letter-spacing:.6px;text-transform:uppercase;padding:3px 8px;border-radius:999px;background:var(--glass);color:var(--muted)}.s-escalated{background:rgba(226,59,76,.18);color:var(--primary)}.s-closed{color:var(--dim)}.pill{display:inline-block;font-size:11px;padding:2px 8px;border-radius:999px;border:1px solid var(--hairline);margin-bottom:6px}.admin-user,.pill{color:var(--muted)}.admin-user{font-size:13px;margin-bottom:16px}.thread{display:flex;flex-direction:column;gap:10px;margin-bottom:18px}.msg{border:1px solid var(--hairline);border-radius:14px;padding:12px 14px;background:var(--glass)}.msg.m-admin{border-color:rgba(226,59,76,.4);margin-left:40px}.msg-meta{font-size:12px;color:var(--muted);margin-bottom:6px}.msg-body{white-space:pre-wrap;font-size:14px;line-height:1.55;word-break:break-word}.msg-att{font-size:12px;margin-top:8px}.composer{display:flex;flex-direction:column;gap:8px;margin-bottom:16px}.composer textarea{width:100%;padding:12px 14px;border-radius:14px;border:1px solid var(--hairline);background:var(--glass);color:var(--text);font:inherit;font-size:14px;line-height:1.5;resize:vertical}.composer textarea:focus{outline:none;border-color:var(--primary)}.composer .row{display:flex;gap:8px;flex-wrap:wrap}.ok{color:#6ad19a;font-size:14px}.maillog{font-size:13px;border-top:1px solid var(--hairline);padding-top:12px}